Build the right thing

Working Backwards

Amazon, popularized by Jeff Bezos

Start with the desired customer outcome and reverse-engineer the steps to get there, writing the press release before building anything.

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What it is

Working Backwards is a planning method Amazon made famous: instead of starting with what you can build, you start with the outcome the customer wants and reverse-engineer the steps to get there. The signature move is writing the press release or launch announcement before a single line of code exists. You describe the finished result as if it already shipped, then build only what that announcement actually requires.

It works because it forces clarity at the cheapest possible moment. Words are free; engineering is not. If you cannot write a customer email that sounds genuinely exciting, the feature is not worth building, and you have just saved weeks of work. The artifact also becomes a contract: anything that does not serve the announced outcome is scope you can cut without guilt.

A founder uses it when ten ideas are competing for attention and nothing is shipping. Pick one. Write the future announcement in plain customer language. Read it back honestly. If it lands, the announcement becomes your spec and your finish line. If it is boring, you killed a bad idea in an afternoon instead of a quarter.

Common mistake

The most common mistake is writing the press release after you have already decided what to build, so it just rationalizes the feature instead of testing it. The whole point is to write it first and let a boring announcement kill the idea before you spend any engineering time.

How to use it

Three ways to put it to work.

Everyday life

You keep half-starting a kitchen renovation

Skip the Pinterest spiral and write the text you want to send your sister the day it is done: 'Come over, the island seats four and I cooked Sunday dinner without tripping over anyone.' Notice what that actually requires - seating for four and a clear cooking path - not the backsplash or fancy faucet you keep pricing. Build only what the text demands: book the contractor for the island this week and shelve the rest.

Tech

Ten feature ideas competing, nothing shipping this quarter

Pick the one you most want true and write the changelog email announcing it: 'You can now restore any deleted file in one click.' If it reads boring, kill the idea; if it makes you want to ship, list only what the email promises - one-click restore and a deleted-files view, not the audit log you were scoping. Cut everything unnamed from the sprint and start the restore ticket tomorrow.

Small business

Your cafe wants to add a dozen new menu items

Before testing recipes, write the launch Instagram post: 'New: our oat-milk cardamom latte, the reason regulars show up twice a day.' Notice it sells one hero drink, not twelve, so it only requires that latte dialed in and photographed. Build backward - source cardamom, train two baristas, shoot the photo - and drop the other eleven for now. Lock the recipe this week and schedule the post for Monday.

Work through it.

Print this (use the Save as PDF button up top) and fill it in on paper. Write the future announcement for one idea before you build anything, so you only build what the announcement requires.

  1. 01

    THE IDEA: Which one idea are you pressure-testing? Pick the one you keep circling.

  2. 02

    THE PRESS RELEASE: Write the headline and first paragraph announcing this to customers, as if it already shipped.

    Lead with the customer benefit, not the feature.

  3. 03

    THE CUSTOMER QUOTE: Write the one-sentence quote a delighted customer gives. If you cannot, the value is not clear enough.

  4. 04

    THE HARD QUESTIONS: What are the three toughest questions a skeptic asks? Answer them.

  5. 05

    THE CUT LIST: Re-read your release. What is the minimum you must build to make it true? Everything else waits.

Reckon · reckon.report · flip for the working template

Reckon · Working template

Working Backwards

Print double-sided. Read the how-to on the front; do the work here.

The press releaseheadline + first line, as if it already shipped
The customer quote
The three hardest questions a skeptic asks
The cut listthe minimum to make the release true

Reckon · reckon.report

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